Frequently Asked Questions (FAQs)
Have questions? We’ve got answers! Below, you’ll find everything you need to know about working with Exalted Labs—from creating your design to receiving your finished products. Whether you're a first-time customer or a returning client, this guide will help you navigate the process with ease. If you still need assistance, feel free to reach out!
GENERAL QUESTIONS

We specialize in DTF (direct-to-film) transfers, laser engraving, and 3D printing. You can customize apparel, accessories, promotional items, signage, and more. If you have a specific product in mind, reach out, and we’ll let you know if we can make it happen!
We use high-quality DTF printing for vibrant, durable apparel transfers, laser engraving for precision on materials like wood, acrylic, and metal, and 3D printing for custom parts and prototypes.
We have no minimums for most products! Whether you need a single custom piece or a bulk order, we’ve got you covered. Some bulk orders may qualify for discounts.
You can request a quote by visiting our website and submitting your design details through our form. If you have any special requests, feel free to reach out, and we’ll work with you to get an accurate price.
We prefer high-resolution PNG, SVG, AI, EPS, or PDF files with a transparent background for the best results. If you’re unsure, send us what you have, and we’ll help you out!
Yes! We provide tiered pricing for bulk orders. The larger the quantity, the more you save. Contact us for a custom quote if you’re placing a high-volume order.
CREATING YOUR DESIGN

Absolutely! You can upload your own design, or if you need assistance, our team can help create or refine your artwork for a small fee.
For the best print and engraving quality, we recommend a 300 DPI resolution and PNG, SVG, AI, or EPS formats with transparent backgrounds when applicable.
While we strive for accuracy, exact color matching may vary due to different printing and engraving processes. If you have a specific Pantone or color reference, let us know, and we’ll do our best to match it.
Yes! We provide digital proofs upon request so you can approve the design before we begin production. Some revisions may be included depending on the complexity of the project.
Yes! We provide downloadable templates for specific products to ensure your design is formatted correctly. Contact us for template options.
Yes, we offer minor design adjustments, including background removal and cleanup. Depending on the complexity, additional design fees may apply.
CREATING YOUR ORDER

Ordering is simple! Submit your design through our website, request a quote if needed, and once approved, we’ll send an invoice. After payment, we begin production and ship your order when it’s ready.
Changes can only be made before production starts. Once your order is in production, modifications may not be possible. Contact us ASAP if you need to make a change.
We accept major credit/debit cards, PayPal, and other secure payment methods. If you’re placing a bulk order, we may offer additional payment options.
If you’re unsure, reach out to us! We’ll recommend the best option based on your design, material, and intended use of the product.
No, we don’t charge setup fees for standard orders. However, complex designs requiring extensive modifications or additional proofs may incur a small design fee.
Yes! We offer samples for certain products so you can see the quality before committing to a bulk order. Contact us for details on sample availability and pricing.
THE MAGIC HAPPENS

Production time varies based on order size and complexity. Most standard orders are completed within 3-7 business days. Rush options are available for urgent needs.
Yes! We offer expedited production for an additional fee. Contact us before placing your order to ensure we can meet your deadline.
Every order goes through a thorough inspection process to ensure print clarity, durability, and accuracy before shipping. We take pride in delivering top-quality results.
While we don’t have a public showroom at this time, we love sharing behind-the-scenes content on our social media. Stay tuned for possible shop visits in the future!
If we encounter any issues with your design or materials, we’ll contact you immediately to discuss solutions. We won’t move forward until you’re satisfied with the adjustments.
Yes! We keep all approved designs on file, making it easy to reorder in the future without having to resubmit your artwork.
YOU RECEIVE YOUR PRODUCTS

We offer standard and expedited shipping options via trusted carriers. Delivery times depend on your location and selected shipping speed.
Yes! If you’re in the area, you can choose local pickup at checkout to save on shipping costs. We’ll notify you when your order is ready.
Once your order ships, we’ll send you a tracking number so you can monitor its progress until it arrives at your doorstep.
If there’s an issue with your order, contact us immediately with photos of the damage or mistake. We’ll work with you to resolve it as quickly as possible.
Since our products are custom-made, we typically don’t offer refunds. However, if there’s a defect or error on our part, we’ll make it right with a replacement or credit.
Care instructions vary by product. For DTF prints, wash inside-out in cold water and avoid high heat drying. For engraved items, clean gently with a soft cloth. Let us know if you need specific care tips!
Still Have Questions? Get in Touch!
Didn’t find the answer you were looking for? No problem! Fill out the form below, and our team will get back to you as soon as possible. Whether you need help with a custom order, have a special request, or just want more details, we’re here to assist! 🚀